AI Disclosure

Interim policy, pending final legal review. This is a good-faith interim version. Questions: [email protected]

This page explains, in plain terms, that the Cervito associate is artificial intelligence, not a human, and what that means for you. The associate is identified as AI in the chat window.

You're chatting with an AI

The Cervito associate, which a merchant may give a name (for example, "Sarah"), is an artificial-intelligence software assistant, not a human. It is identified as AI in the chat window. It answers using the merchant's product catalog and store information, and it can occasionally be inaccurate. It is not a substitute for professional advice, and its recommendations are automated commercial suggestions made on the store's behalf, not a personal human endorsement.

Not professional advice

The associate is a shopping assistant only. It does not provide medical, health, legal, financial, or other professional advice. For anything that needs a professional (a doctor, lawyer, vet, or financial adviser), please consult one. Always confirm product-safety information against the manufacturer's labeling.

Merchant responsibility

You (the merchant) are responsible for lawfully deploying the associate on your storefront, including providing any AI/automated-interaction disclosures, notices, or consents your shoppers' jurisdiction requires. Cervito identifies the associate as AI in the chat window; you remain responsible for compliance on your store.