Handoff and languages
Clean human escalation when it matters, native in 44 languages by text or voice.
Your team picks up with the full picture.
- Who the shopper is and what they want
- What Sarah tried, plus a suggested opener
- Unclaimed handoffs return to Sarah in 24h
Sarah
OnlineNorthbrook Coffee Co.
Handoff brief
For your team- Who
- Returning visitor · 3rd session · cart €114.00 (6 bags)
- Wants
- Roast date confirmed on the current Yirgacheffe batch before a wholesale order.
- Sarah tried
- Shared the freshness window; flagged the exact batch date as wholesale-team info she can’t verify.
- Opener
- “Hi, this is the Northbrook team. The current batch roasted Tuesday. Happy to set up your 6-bag order.”
Auto-releases to Sarah in 24h if unclaimed
Illustrative: the Northbrook Coffee Co. demo store
Some shoppers need a person. Sarah hands them over cleanly, and she speaks the shopper's own language from the first word.
The problem
A shopper who hits a question only a human can answer should not have to start over. And a visitor who reads in Polish or Arabic should not be met with English. Most stores lose both: the handoff drops context, and the conversation only works in one language.
How it works
- Shopper-triggered escalation. The shopper clicks "talk to a human," or a 10-second no-pickup timer fires, and the conversation routes to your team mid-thread.
- A brief, not a blank screen. Your team picks up with a generated brief: who the shopper is, what they want, what Sarah already tried, recent history, and a suggested opener.
- Auto-release on stale handoffs. If nobody claims a handoff, it returns to Sarah after 24 hours so the shopper is never left waiting.
- 44 languages, auto-detected. The widget UI and Sarah's replies adapt to the shopper's browser language, with right-to-left layouts supported.
- Voice where the browser allows. Shoppers can speak and hear replies wherever their browser supports voice input and playback.
What makes it real
Handoff is soft by design: there is no guaranteed agent response time, and an unclaimed conversation auto-releases back to Sarah after 24 hours rather than stalling. Voice coverage depends on the shopper's browser. The follow-up email after a handoff is delivered through your own email or SMS tools, the same way outbound works. Every claim here maps to behavior already running in the widget: the 10-second pickup timer, the generated handoff brief, the 24-hour release, and the 44 detected languages.
Pairs with Conversational selling and Outbound & webhooks.
She understands, and sells, in their language.
- Answers in the shopper's own language
- Right to left layouts supported
- Detected from the browser, no setup
Sarah
OnlineNorthbrook Coffee Co.
“Looking for something for pour-over. What do you recommend?”
“I’d recommend the ceramic V60 dripper. It brews evenly and brings out fruity notes.”
Ceramic V60 Dripper
€24.00
“Would you recommend this for beginners?” · right-to-left
Illustrative: the Northbrook Coffee Co. demo store
Ready to put a real associate on your storefront?
Book a 30-minute demo with the founder over Google Meet and watch Sarah work your own catalog. We onboard you personally, usually live within 24 hours. Prefer email? Request an invite.
Private rollout · one-click uninstall if it doesn’t earn its keep